Most family businesses do not make it past the first generation. Even fewer reach the second. Only a small group lives long enough to see the third generation take the lead. Our new company history video shares how Tri-City Home Solutions became part of that rare group and what that means for the way we serve homeowners and businesses today.
We created this short video to look back at where we started in 1963 and to show how that same sense of responsibility still guides our team. Before we talk about the details, take a moment to watch the story in our own words.
The line that says it all: “We’re in the third generation”
Early in the video, you hear a simple statement that carries a lot of weight: “Family owned and operated since 1963. My parents started the business.” That one line takes you back to a small, family-run shop with a clear mission: take care of people the right way and treat every customer with respect.
Then comes the part that often surprises people: “With family owned businesses, if you think about it, second generation is only 30% of them make it. We’re in the third generation, so that’s only 10%. It’s a big accomplishment.”
This moment does more than share a statistic. It shows the pride and responsibility that come with carrying a name, a reputation, and a promise across three generations. You can feel that this business is not a short-term project. It is a family commitment.
What the video reveals about our roots
The story in the video is brief, but it opens the door to the longer history behind Tri-City Home Solutions. From the very beginning, the company grew on simple ideas that still matter today.
These ideas shaped how we serve our neighbors across Fairfield and New Haven Counties:
- Family ownership since 1963: A real family started this company, and their values still guide every decision we make.
- Staying power across three generations: Reaching a third generation shows steady support from customers and a track record of dependable work.
- Respect for people and property: The same respect that parents taught their children now shows up in how our team treats every home and business.
- Pride in the work: Calling it “a big accomplishment” reflects the care we put into every project and every service call.
As you watch, you are not just hearing dates. You are seeing how a family story turned into a local company that plans to keep serving this region with the same values that started it all.
How our history shapes the way we work today
Our past only matters if it changes how we act right now. The video gives a glimpse of our roots. The way we operate today shows how that legacy lives on in real, practical ways.
Those early lessons from 1963 guide how we handle every service we provide:
- Honest, upfront pricing: We use flat-rate pricing so you know the cost before work begins, without surprise fees at the end.
- Strong protection for your investment: We back our work with a 10-year parts warranty and 2-year labor warranty, which gives you clear, written support.
- Skilled, credentialed teams: Our NATE-certified technicians and licensed HVAC, electrical, and plumbing professionals bring current training and proven skill to each job.
- High standards of practice: As Trane Comfort Specialists and active members of ACCA, PHCC, and CHCC, we follow industry standards for safety and performance.
- Clean, respectful service: We treat every property as if it were our own, use protective coverings, and clean up before we leave.
- Clear commitment to satisfaction: Our satisfaction guarantee reflects the same promise our founders made face to face in 1963.
You see a brief story in the video. You experience that story every time our team arrives, explains your options in plain language, and completes the work with care.
A legacy that includes you
The company history video may talk about our family, but it also says a lot about the customers who trusted us through the decades. Without homeowners and businesses who believed in our work, this business would not have reached a third generation.
That is why we built programs that support long-term comfort, such as our Lifetime Comfort Club. Members receive yearly tune-ups, safety checkups, discounts on select services and after-hours fees, exclusive coupons, priority scheduling, and simple monthly payment options. These benefits reflect the same long-view mindset you hear in the video: take care of people over the full life of their home systems, not just during a single visit.
Recognition like the HomeAdvisor Best of Winner award in 2016 and our deep roots in the local community are part of that same picture. They show how a small family business grew into a trusted service company for Fairfield and New Haven Counties without losing its original character.
Why this story matters for your home or business
As you watch the company history video, think about what it takes for any family business to last since 1963. It takes consistency, clear values, and a real sense of responsibility to customers and staff.
At Tri-City Home Solutions, that responsibility shows up in how we design HVAC systems, maintain electrical service, and keep plumbing running smoothly. It shows up in how our team communicates, respects your time, and protects your property. The story on screen gives you a window into why we care so much about those details.
If you have not watched the video yet, scroll back and press play. Listen for the line about only ten percent of family companies reaching the third generation. Then consider what that kind of commitment can mean for your comfort and peace of mind.
When you feel ready to talk about heating, cooling, electrical, or plumbing for your home or business, reach out to Tri-City Home Solutions at (203) 303-5700. We look forward to building the next chapter of this story with you.