Dear Seamus and Tri-City Team,

I just wanted to stop and thank you for a pleasant, seamless experience and to hopefully encourage the next person in my shoes to consider you.  Here's why....

It all began with you Seamus helping me select and size a solution to fit my space and budget.  You saved me real dollars and educated me in the process - never tried to sell me something I didn't need (I've confirmed this with other bids I brought in).

Second, your team, who you introduced me to during your initial consultation was exactly as you'd described - employed by you and on your payroll and part of a "tri-city family".  The value being I knew they would stand by their work as it was all under Tri-City.  Your employees were great - professional, respectful, efficient and smart!  They explained how my system would work and gave me ideas to consider in terms of mainenance of my unit and a few other things around my house for free.

I'm no pushover - I shopped around and while you weren't the absolute cheapest bid - I chose you because you appeared to me the best value based on cost plus your professionalism, character and quality, and your team's reputation for the same.  I was not let down.  Please feel free to share my thoughts with anyone you like - you may have them call me any time for a reference.

Seamus,

I just wanted to send this note to let you know how satisfied I was with one of your repair folks who came to my house yesterday.  Brian was a pleasure to work with.  He was pleasant, knowledgeable, and hard working and his efforts made this otherwise unpleasant scenario (dealing with stove issues is usually not a great experience!) much easier to stomach.

He was a true professional.

In addition, Kate has also been very helpful in scheduling appointments and accommodating my situation.

Thank you for your wonderful staff.  I will no doubt call again should I need your assistance.

Hi,

I would like to take this opportunity to inform you of what a wonderful employee you have in John Warakomski.  He came to my home today and went above and beyond what other technicians have done.  He was pleasant, considerate, polite and VERY thorough.  It was a real pleasure to have him in my home.

Additionally, he identified the issue with my refrigerator that should have been addressed the last time it was serviced in April 2006.  Had that technician provided the same level of care, I may not have had to have another service call in less than one year.

He is a true asset to your business.  I needed to take the time to let you know this.  All too often you only hear the bad stuff...I wanted you to hear the good this time.

If I ever need service again, I will be requesting John.

Gentlemen,

This letter is sent to you regarding your service trainer, Christopher Root, who serviced my dryer on 2/14/07.  He did a great job for me, and I wanted to let you know, how polite, efficient, and careful he was about the weather (snow and ice storm) about walking on my floors.  I thought you should know about this young man and I will always ask for him to do any repairs for me.

Dear Seamus and Jim,

Thank you so much for the gift certificate for dinner.  It was very kind of you.  For thirty years Tri-City has been the one we counted on to keep things running.  Your Dad helped us with our appliances when we moved here and you've been taking care of them (and us) ever since.  When we were considering central air, I had heard you were expanding your area to heating and air.  Who else would I call?  We were so pleased with you both and Donnie and Joe and the consideration shown to us during the installation (and the questions afterwards.)  The follow- up has been good.  So many times these days, the quality and care is not demonstrated by craftspeople.  All of you have been most helpful.  You continue your record of integrity.  Thanks for that!  Looking forward to your servicing our heating as well as our cooling.

Seamus and Jim,

Thanks for the great service at our house.  The A.C. is "cool" and the pool heater is "hot".  You guys run a great business.  We're very happy with everything.  We had a really nice time at dinner last Saturday night.  The food was great!  It was fun having a drink with all of you too!  Our friends were really impressed with the gesture so I think you have new customers!

Good Morning ,

I wanted to take a moment to let you know I had excellent service on my dishwasher and clothes washer from Tri-City Appliance on 11/2/06.  John and Gus were polite, clean, and even fun during the service call.  John provided extra, important tidbits of information to help me optimize the results from both appliances.  John when "above & beyond" and noticed that the washer hoses were in bad shape and replaced them as well.  You are very luck to have such caring, personable and knowledgeable staff!  Thank-you, John and Gus!

Joey,

I just want to thank you for getting me cooking again.  Having you as the technician working on my stove is really appreciated.  Take your lady to the movies and have a good time.  No hanky panky in the balcony .

This letter is being sent to acknowledge your employee Chris.  On February 2, 2005 Chris called me and told me he would be out to the house, he gave me an approximate time and I was fine with that.  Chris showed up, came in, and set out to work.  Did I forget to mention that I have six dogs?  They just loved Chris.  They jumped all over him.  Not once did he push them away.  He played with everyone while still doing his job.  He was courteous and professional.  I hope Tri-City compensates Chris approximately for his efforts.

Dear Seamus,

We just wanted to thank you for getting us such prompt service when we had trouble with our refrigerator leaking.  We really appreciate all you did for us!

Dear Larry, Joe, and Mike,

My name is Toni DeLizio and although I never personally met these guys, my mom told me how nice they were.  You guys were at my home twice in a week and fixed my double ovens.  I want to thank you for being so nice.  You found the problem and fixed it.  My mom couldn't say enough good things about you.  Just wanted you to know you've renewed my faith in that good people still do exist.  Have a great holiday and I will highly recommend your company anytime some has a problem!

Thank you for the quality of service and professionalism.  Every call was answered promptly and amicably.  The end result was incredible.  It was a pleasure doing business with such a devoted company.

My name is B.J. Frazier.  I initiated my request for Tri-City-s services on Wednesday, April 2, 2003.  The phone was answered by a charming gentleman with a fabulous sense of humor.  Unfortunately, I did not get his name.  My next encounter was with a delightful young woman named Julie.  There were some problems with my service contract and Julie graciously walked me through the necessary steps to correct the problem and ensure the speedy repair of my washing machine.  Yesterday, I received a call from a very sweet man, I believe his name is Martin Casey, letting me know he would fix my machine between 12 & 12:30.  Much to my surprise, Martin was here exactly when he said he would be.  Martin was very knowledgeable and efficient and very funny.  He answered my questions and explained the repair in a manner I could understand.  This is an incredible group of people who are a tremendous asset to the company.  It will be my great pleasure to recommend Tri-City Appliance service at every possible opportunity.

Tri-City Appliance,

Just a note to thank you for reviving my 10 year old Maytag washer.  Your excellent service, was exceeded only by your fine, courteous and personal attention!  I shall never hesitate to recommend your company whenever the occasion should arise.  My very special thanks once again!

We just want to add a special thank you for all the help and advice Seamus offered in trying to get our refrigerator repaired.  We are still hoping GE will come through and we will let you know how we make out.  Seamus does your company proud as a representative who is fair in his dealings and offers the best options to your customers.  You can be sure that we will be faithful patrons to Tri-City Appliance although we cant say the same of General Electric!

To Whom It May Concern,

Your company serviceman repaired my washer.  According to my mother, he was the most pleasant serviceman who ever worked in my residence.  I am happy to have this opportunity to write note of this "good old American business".

Dear Tri-City,

Where do I begin to thank you for your generosity to my friends, the Richardson's.  We could not be more grateful to you for the donation and installation of their new central air conditioner and purifier.  Next summer will bring tears to her eyes, again, as she remembers your wonderful gift that protects Anthony from the heat.