20 Things you can expect from us as we begin your job

Thank you for considering us to do work in your home.  We really appreciate the opportunity to serve you.  We would like to take this opportunity to tell you a bit about what you can expect from us.  At Tri-City we are a professional company.

1. Having work such as this performed is like having major surgery done on your home. It’s not something you do regularly and you probably have concerns about what’s going to happen. We’ll go over the details of the actual installation with you further and in person before we start the work. Most of all we want you to be comfortable with us.
   
   
   
2. We promise not to arrive at your home before 7:30am. We realize that you have to get your family off to school or work. We’ve seen contractors show up at customer’s homes as early as 6am and we don’t think that’s good manners. We promise to work with you and respect your schedule.
   
   
   
3. When we arrive at your home we’re not going to make a lot of noise that may disturb your neighbors. We won’t shout at each other and we won’t play loud music on the truck’s radio.
   
   
   
4. We also want you to know that we keep our vehicles in top shape. You won’t be hearing a loud muffler first thing in the morning.
   
   
   
5. We will make sure that we don’t leave any dangerous tools lying around that might present a hazard to you or your neighbor’s children.
   
   
   
6. We’ll cover your floors with drop cloths to protect them during the installation. If we do make a mess we will clean it up promptly.
   
   
   
7. We’ll take great care moving equipment in and out of your home. If we have to move any furniture we will be as careful as possible.
   
   
   
8. We will of course have complete liability and workers compensation insurance. If one of our employees gets injured while on your property, it will not affect your homeowners insurance. Should we accidentally damage your property (it hasn’t happened yet) we want you to know that our insurance will cover damage up to 2 million dollars. We are a responsible company.
   
   
   
9. Our Heating, Cooling, and EPA licenses will be current and the technicians who work in your home will be fully bonded. None of our people will wander into parts of your home where they have no business being.
   
   
   
10. We have a no tobacco policy in our company. You can rest assured that none of our people will be smoking or chewing tobacco in your home.
    
    
    
11. We also have an alcohol free policy in our company. None of our people will be drinking beer or any other alcoholic beverage during the day – whether they are in your home or away on lunch break.
    
    
    
12. We won’t use your bathroom without your permission. If you do allow our technicians to use your bathroom, they will leave it as clean as they found it.
    
    
    
13. We promise not to use your hand towels. We furnish our employees with hand cleaner and towels. They won’t leave a mess.
    
    
    
14. We won’t use your kitchen or bathroom sink or your glassware to get a drink of water. Our employees will bring their own beverages with them, and they won’t leave empty bottles lying around during the course of a job. We like to keep our work area as neat as possible.
    
    
    
15. We’ll be planning your job carefully to ensure that your water, heat, or electricity will be off for the shortest possible time. No one likes to be inconvenienced. We recognize that and will plan accordingly.
    
    
    
16. Don’t be concerned about our people using your telephone. We’re a modern company and all of our technicians carry cellular phones. If we need to reach them we will get a hold of them by cell phone and not your home phone.
    
    
    
17. We won’t play music on the job without your permission. If you have small children who take naps during the day, please let us know in the morning and we’ll take care to be especially quiet during those times.
    
    
    
18. We will not use foul language in your home. Even if we drop something heavy on our toes! We make it our policy to treat your family members with the same respect we would expect others to show toward our family members.
    
    
    
19. If you have a family pet we promise to be very careful when we go back and forth to the truck. Many of our people own dogs and cats and we know how quickly a pet can scoot out the door.
    
    
    
20. When we’re done working we’ll clean up thoroughly and to your satisfaction. We’ll go over the job with you and make sure you are happy with our work. We’ll take all of our trash with us when we leave. If any debris has scrap value, we’ll ask your permission before removing it from the job.
    
    

All in all, we’re going to treat you with the respect you deserve while we’re working in your home.  You, after all, are the customer!   Thanks again for your consideration.   We look forward to serving you in a most professional way.